Refund policy
At GRACE Lift, we want you to feel confident when shopping with us. Please review our Refund & Return Policy carefully before placing your order.
By placing an order with GRACE Lift, you acknowledge and agree to the terms outlined below.
ORDER CANCELLATION
Once an order has been placed, we cannot guarantee that it can be canceled because orders may enter processing shortly after they are received.
Please carefully review your product selection, size, color, shipping address, and other order information before completing your purchase.
If you believe you made a mistake with your order, please contact us as soon as possible at gracesupport@gmail.com. We will make reasonable efforts to assist you if the order has not yet entered processing or fulfillment.
Once an order has been processed or shipped, it cannot be canceled.
For subscription renewals or recurring orders, cancellation requests must be submitted before the applicable renewal payment is processed. Once the payment has been successfully processed and the order has entered fulfillment, the current order cannot be canceled, although future subscription orders may still be canceled.
RETURNS
We offer a 10-day standard return period, beginning on the date your order is marked as delivered by the carrier's tracking information.
To qualify for a standard return:
- The return request must be submitted within 10 days of delivery.
- The product must be unused and in the same condition in which it was received.
- The product must include its original packaging where applicable.
- You must provide your order number or other proof of purchase.
To request a return, contact us at gracesupport@gmail.com.
Please include your order number, name, reason for return, and relevant photos if applicable.
If your return request is approved, our customer support team will provide you with the appropriate return address and return instructions.
Do not send your product back before receiving return authorization and instructions from GRACE Lift.
Products returned without prior authorization may not be accepted.
Unless otherwise required by applicable law or specifically stated by us, customers are responsible for return shipping costs.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your GRACE Lift product arrives damaged, defective, or materially different from what you ordered, please contact us at gracesupport@gmail.com within 10 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs and/or video showing the product and issue
- Photographs of the packaging when relevant
We may require reasonable photographic or video evidence before determining the appropriate resolution.
Depending on the circumstances, an eligible claim may be resolved through a replacement, reshipment, refund, or another appropriate solution.
Nothing in this policy limits any rights available to you under applicable consumer protection laws.
REFUNDS
Once your approved return has been delivered to us, we will inspect the returned product.
We will notify you whether your refund has been approved after the inspection is completed.
If approved, the applicable refund will generally be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.
If more than 15 business days have passed after we confirm that a refund was issued, please contact us at gracesupport@gmail.com.
RETURN SHIPPING COSTS
Unless your product is confirmed to have arrived damaged, defective, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable unless otherwise required by law.
We strongly recommend using a trackable shipping method when returning an item.
GRACE Lift is not responsible for a returned package until it has been successfully delivered to and received at the return location provided by our customer support team.
RESTOCKING FEE
Standard returns may be subject to a 20% restocking fee to cover inspection, processing, handling, and other costs associated with returned merchandise.
If a 20% restocking fee applies, the eligible refund will generally be calculated as 80% of the applicable product subtotal, excluding any non-refundable shipping charges.
A restocking fee will not be imposed where prohibited by applicable law.
Where a return results from a verified error by GRACE Lift, such as receiving the wrong product or a qualifying defective product, the restocking fee may be waived.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address when placing an order.
GRACE Lift is not responsible for delivery failures, delays, or packages returned because the customer provided an incorrect or incomplete shipping address, except where otherwise required by law.
If a package is returned to us because of an incorrect or incomplete address supplied by the customer, the order may be subject to a 15% restocking fee.
Original shipping charges are generally non-refundable in these circumstances.
If you notice an address error after placing your order, contact gracesupport@gmail.com as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.
LOST OR STOLEN PACKAGES
If tracking indicates that your package has not been delivered or appears to have been lost in transit, please contact us so that we can review the shipment and determine the appropriate next steps.
If carrier tracking confirms that an order was successfully delivered to the shipping address provided at checkout, GRACE Lift is generally not responsible for theft or loss occurring after confirmed delivery, except where otherwise required by applicable law or covered by applicable shipping protection.
If your tracking shows “Delivered” but you cannot locate your package, we recommend checking around the delivery location, with household members or neighbors, and contacting the carrier.
PRODUCT USE & HYGIENE
Because GRACE Lift products are personal-use products that come into direct contact with the body, returned products must satisfy applicable hygiene and return requirements.
For standard returns, products that have been used, worn for an extended period, contaminated, damaged after delivery, or otherwise rendered unsuitable for resale may not qualify for a return or refund.
Opened or used products may only qualify under our 30-Day Money-Back Guarantee where the conditions described below are satisfied.
If you experience discomfort or skin irritation while using the product, discontinue use.
EXCHANGES
We currently do not guarantee direct product exchanges.
If you need a different size, variation, or product, please contact gracesupport@gmail.com. Our customer support team will review the available options based on your order and circumstances.
Replacement or reshipment orders issued as part of a previous claim generally cannot be returned or exchanged again unless the replacement itself arrives damaged, defective, or incorrect, or applicable law requires otherwise.
SUBSCRIPTIONS
If GRACE Lift offers subscription or recurring-order products, subscriptions are subject to these Terms as well as our applicable shipping and return policies.
To cancel a subscription, please email gracesupport@gmail.com with your order information and cancellation request before your next renewal payment is processed.
If a cancellation request is received after the renewal payment has already been processed and the order has entered fulfillment, that shipment may still be processed and shipped.
We can, however, cancel eligible future subscription renewals.
FREE GIFTS & PROMOTIONAL ITEMS
GRACE Lift may occasionally offer free gifts or complimentary promotional products.
Unless otherwise expressly stated in the promotion, each qualifying order is limited to one complimentary promotional item.
If a technical issue allows multiple free promotional items to be added to a single order contrary to the stated promotion, GRACE Lift reserves the right to adjust the order so that only the permitted promotional quantity is fulfilled.
Free gifts and complimentary promotional products generally have no cash value and are not eligible for cash refunds.
SHIPPING PROTECTION
If optional shipping protection is offered and purchased with your order, the shipping protection fee becomes non-refundable once the order has been processed, except where otherwise required by applicable law.
Shipping protection generally applies to qualifying packages that are lost or damaged during transit, subject to the terms displayed when the protection is purchased.
After carrier-confirmed delivery, shipping protection generally does not cover theft or loss occurring at the delivery location unless expressly stated otherwise in the applicable protection terms.
30-DAY MONEY-BACK GUARANTEE
We want you to feel confident trying GRACE Lift. Eligible first-time purchases are therefore covered by our 30-Day Money-Back Guarantee.
If you are not satisfied with your GRACE Lift product, you may contact us within 30 days of the carrier-confirmed delivery date to request consideration under this guarantee.
To qualify:
- The request must relate to an eligible first-time purchase.
- You must contact us within 30 days of delivery.
- You must provide your order number or proof of purchase.
- Our customer service team may request reasonable photographic evidence of the product.
- The product must not show signs of misuse, intentional damage, excessive wear, or abuse of the guarantee.
- The product must be returned if requested by our customer support team.
- Customers are responsible for return shipping unless otherwise stated or required by law.
The 30-Day Money-Back Guarantee is intended to allow customers to reasonably evaluate the product. It does not cover products that have been intentionally damaged, excessively used, altered, lost, or disposed of.
We reserve the right, to the extent permitted by applicable law, to deny claims reasonably determined to be fraudulent or abusive, including repeated guarantee claims, materially false information, or deliberate misuse of the program.
The 30-Day Money-Back Guarantee applies only to eligible first-time purchases. Subscription renewals, replacement orders, reshipments, free gifts, and subsequent purchases are not eligible unless otherwise expressly stated.
Products that do not qualify for the 30-Day Money-Back Guarantee may still qualify under our standard return policy or applicable consumer protection laws.
NON-RETURNABLE ITEMS
Unless otherwise required by applicable law, the following items generally cannot be returned under our standard return policy:
- Products returned outside the applicable return period
- Products showing excessive use or wear
- Products damaged through misuse or improper care
- Products returned without authorization
- Free gifts or complimentary promotional items
- Items marked as final sale at the time of purchase
- Replacement or reshipment items, except where they arrive damaged, defective, or incorrect
Please contact gracesupport@gmail.com if you are unsure whether your order qualifies.
POLICY AMENDMENTS
GRACE Lift reserves the right to update or amend this Refund & Return Policy from time to time.
Any updated policy will become effective when published on our website, unless otherwise stated or required by applicable law.
Changes will not reduce rights that have already accrued under applicable law.
ACKNOWLEDGMENT OF POLICY
By placing an order with GRACE Lift, you acknowledge that you have had an opportunity to review this Refund & Return Policy and agree to its terms, subject to any rights and protections that cannot be waived under applicable law.
CONTACT US
For return requests, refund questions, damaged-product claims, subscription cancellations, or other order-related assistance, please contact:
GRACE Lift Customer Support
Email: gracesupport@gmail.com
Please include your order number when contacting us so that we can assist you more efficiently.